Houston Soft Play & Bounce House Rental FAQs
PRICING, DEPOSITS & FEES
Do you offer party packages?
Yes — we offer four packages that bundle our most-booked rentals for less than booking each item separately. Royal Playground is $650 with a 13' x 13' soft play, a 6' ball pit and a mini bounce house. Princess Treatment is $600 with the Kingdom bounce house, a 7' x 8' ball pit and a large slide. Queen's Court is $875 and adds a balloon garland to the queen bounce house, plus custom decals on the soft play, and tables and chairs. Fit for a King is $900 with the Queen XL, white soft play, a mini bounce house, custom decals and seating for twelve. All include four hours; delivery is added based on your location.
What is required to book a party rental?
Booking requires two payments. A $50 non-refundable booking deposit secures your date and is applied to your total. A refundable $100 - $150 security deposit covers potential damage, excessive cleaning, missing items or policy violations during the rental period.If everything comes back clean, dry and damage-free (which it almost always does) the full $150 is refunded within 48 hours of pickup. Texas state and local sales tax applies to all rentals and is shown separately on your invoice.
Are there additional fees?
We keep our fees simple and quote all of them up front, so there are never surprises on the day.Delivery is based on mileage and typically runs $25 to $100; we confirm your exact fee after you send your booking request. Outdoor soft play setups are $60. Multi-level access, meaning anything not on the first floor, is $40. Pickups requested after 9pm are $50. Texas sales tax applies to all rentals.
How much is delivery?
Delivery is based on mileage and typically runs $25 to $100, with most Houston-area parties falling between $25 and $60. Your fee covers drop-off, full setup, breakdown and same-day pickup. Send us your zip code with your booking request and we'll confirm your exact delivery fee with your quote.
booking your rental
How long is the rental, and can I book extra hours?
All rentals include four hours of party time, plus setup 30 minutes to an hour beforehand and same-day pickup afterward. Additional hours can be added for $50 per hour — just leave your request in the comments when you book so we can schedule the pickup properly. Extra time added on the day is subject to availability.
Can I customize the rental to match my party theme?
Yes — everything we own is white or neutral, so it gets pulled toward your colors instead of fighting them. Soft play comes in beige, gray, pink or white with your pick of ball colors, bounce houses and ball pits take custom decals, chairs come in pink or white, and even the coloring pages and rules sign are made for your party.
Send your invitation or a screenshot of your decor and we'll suggest combinations.
How do I book a party rental with White Castle Events?
Send us your date, location and what you're interested in through the contact form on our website, and we will personally get back to you within 48 hours with availability and a quote. You can also text us at (361) 739-2709, which is usually the fastest way to reach us. A booking deposit secures your date once you approve the quote.
delivery and service areas in houston
What areas of Houston do you serve?
We service the Greater Houston area. Our most common areas are Memorial, Cypress, Katy, Sugar Land and Richmond, and we also regularly deliver to Spring Branch, Bellaire, Hedwig Village, Fulshear, Tomball, The Woodlands, Pearland and Missouri City. We've done events from Conroe to Angleton and everywhere in between. Send us your zip code and we'll quote delivery to your area.
Do you deliver to parks, schools and venues?
Yes. We deliver to parks, schools, churches, community centers, apartment clubhouses and event venues across Houston. We're fully insured and can provide a certificate of insurance naming your venue, which most parks and schools require. Please check whether your venue needs a permit or has its own vendor rules before your event date.
Setup, safety, & RULES
I have a small backyard — will this still work?
Almost always, because our setups aren't a fixed shape. If a 10' x 10' square doesn't fit your space, we can reconfigure the same set into a rectangle — 7' x 13', for example — so it works down the side of a yard, along a fence line or in a narrow patio. We've also set up in courtyards, driveways and garages. Send us a photo and rough measurements when you inquire and we'll tell you honestly what will fit.
What are the rules for using the equipment?
Adult supervision is required at all times. Shoes off, adults included, and no food, drinks, gum or pets on the equipment. No rough play or climbing on the walls, netting or roof. Face paint, silly string, gender reveal powders, dyes and slime can't come near our items — they cause permanent damage. Please don't move the equipment from where we set it up, and return any ball pit balls before pickup.Full safety rules are in your rental agreement. Otherwise — have fun!
Can I get proof of insurance for a school, park or venue?
Yes, we're fully insured, and we can create custom insurance certificates naming your school, park, church or venue when requested. Most venues require this and many rental companies can't provide it. Just send us the venue name and their requirements when you book and we'll take care of it.
How do you clean your soft play equipment?
Everything is cleaned after every single event — no exceptions. Mats, foam shapes and slides are wiped down and sanitized by hand, and every ball in the ball pit runs through a commercial-grade ball cleaner that washes and sanitizes them in bulk rather than by hand. Nothing goes to a party that hasn't been cleaned since the last one. It's part of why all our equipment is white: we can see that it's clean, and so can you.
What happens if something gets damaged?
We hold a refundable $150 security deposit that's returned within 48 hours of pickup once everything comes back clean, dry and damage-free, which it almost always does. Normal wear from a party full of children is completely expected and never charged for. The deposit covers genuine damage, excessive cleaning, missing items or policy violations.
WEATHER & CHANGES
What is your bad weather policy?
Houston weather is unpredictable and we plan for it. For safety, bounce houses cannot be set up when winds reach 15 mph. If rain is forecast for an outdoor rental we're flexible and will work with you to adjust — moving indoors, moving to a covered area, or switching to a smaller bounce house that fits inside if one is available.If your party has to be cancelled and there's no backup location, we hold your non-refundable $50 deposit and you can rebook any time within the year.
What is your cancellation policy?
If you need to cancel your party, we keep the $50 non-refundable booking deposit and return everything else you've paid, including your full security deposit. You can use the $50 as credit to rebook within a year.
Answered by Brooke Lassmann, owner of White Castle Events. We've delivered soft play and bounce houses across the Houston area since 2023 . If your question isn't here, text me at 361-739-2709.