top of page

Frequently Asked Questions

What is required to book?
We require varying deposit amounts that include:

  • A security deposit is held to cover potential damages, excessive cleaning, missing items, or policy violations during the rental period, and returned to you if no damages are present after event.

  • A booking deposit; non-refundable and applies to your total.

    How far in advance can I book?
    ​The sooner, the better! Typically, clients book 3 months in advance, but we will never deny you because you are "too early"; it makes our planning easier and our details better.

If everything is returned clean, dry, and damage-free, the full $150 is refunded within 48 hours of equipment pickup.

​

What are the rules?

No food, drinks, or gum are allowed on the bounce house. We do not set up events that have face paint, markers, silly string, confetti, or dyes. Additionally, no shoes, or pets are allowed on the bounce house, and adult supervision is required at all times. â€‹Any damage beyond normal wear and tear will result in an additional fee to repair or replace our equipment from the damage.

Lastly, Have fun!


Are there additional fees?

  • Delivery Fees: We will contact you upon booking with additional delivery fee information after receiving your request. Fees are based on mileage and are typically aro
    und $25-$60.

  • Additional Fees: We charge $60 if soft play sets are outdoors. We also charge $40 for multi-level access (if events are not on first floor).


​Do you set up and pick up?
We set up 30 minutes to an hour before your event start time. Pick up is the same-day, after your event ends. Pick ups requested after 9 PM will incur an additional charge of $50, and outdoor setups incur an additional $60 fee.

Can we book extra time with our rental?

Rentals include 4 hours of time, and additional hours can be added for $25-$50 / hour. Please leave your request to book additional time in the comments on your booking.

What is your bad weather policy?
Bounce Houses will not be setup if winds reach 15 mph. If rain is forecasted the day of your (outdoor) rental, we will hold your deposit and allow you to rebook within the year.

bottom of page